Frequently Asked Questions

Ordering and Payment

1. Q: How do I place an order?

A: To place an order, simply browse our website, add items to your cart, and follow the checkout process.

2. Q: What payment methods do you accept?

A: We accept net banking, debit/credit card, mobile payments, and other platforms, such as Phonepay, Paytm, and Google Pay.

3. Q: Is my personal and payment information secure?

A: Yes, our website is secure and your payment information is protected. We use SSL encryption to ensure that your information is safe and secure.

4. Q: How long will it take to receive my order?

A: We aim to ship within 1-2 business days. Delivery times vary depending on your location.

5. Q: Can I split my payment between multiple payment methods?

A: No, we do not currently offer the option to split your payment between multiple payment methods. You must use one payment method to pay for your entire order.

Shipping and Delivery

1. Q: What are your shipping options?

A: We offer standard shipping and express shipping.

2. Q: How long does shipping take?

A: Shipping times vary depending on the shipping option you choose. Standard shipping takes 3-7 business days, express shipping takes 1-3 business days.

3. Q: Can I track my order?

A: Yes, you can track your order using the tracking information provided in your confirmation email.

Returns and Exchanges

1. Q: Can I return or exchange an item?

A: Yes, you can return or exchange an item within 7 days of receiving it.

2. Q: How do I initiate a return or exchange?

A: To initiate a return or exchange, please contact our customer service team via Email.

3. Q: What is your return and exchange policy?

A: Please see our return and exchange policy for details.

Product Information

1. Q: What is the material of this product?

A: The material of each product is listed on the product page.

2. Q: Is this product available in other colors/sizes?

A: Availability of colors and sizes may vary, please check the product page for details.

Customer Service

1. Q: How do I contact customer service?

A: You can contact our customer service team via Email.

2. Q: What are your business hours?

A: Our business hours are 12.

3. Q: Can I cancel or change my order?

A: Please contact our customer service team to discuss possible options.

Account and Login

1. Q: How do I create an account?

A: To create an account, simply click on the "Create Account" button on our website.

2. Q: How do I reset my password?

A: To reset your password, please click on the "Forgot Password" button on our website.

3. Q: Can I save my payment information?

A: Yes, you can save your payment information for future orders.

Miscellaneous

1. Q: Do you offer discounts or promotions?

A: Yes, we periodically offer discounts and promotions to provide our customers with the best value for their purchases. To stay updated on our latest deals, promotions, and exclusive offers, we recommend subscribing to our newsletter.

2. Q: Can I purchase gift cards?

A: Yes, we offer gift cards, please check our website for details.

3. Q Can I track my order on my mobile device?

A: Yes, you can track your order on your mobile device.

Sweater

Sweater